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FREQUENTLY ASKED QUESTIONS

ORDER & SHIPMENT

Basic information needed i.e. your contact number, email, delivery and/or billing address, size, mode of payment and details.

We accept MYR, USD, Euro & Pound.

You do not need to create an account to make a purchase. However, we recommend that you set up a PSRT-

MERCHANDISE account to enjoy hassle free management of your orders, which includes saving your payment

information, address details and reviewing your order history.

Simply follow these steps:

  1. Login to www.psrt-merchandise.com
  2. Shop by browsing through any of our products and view more details on each product page.
  3. Add your chosen size to your shopping cart by clicking on the ‘ADD TO BAG’ button.
  4. Review the items you have selected by clicking on the ‘YOUR SHOPPING CART. To delete an item from your shopping cart, click on the ‘-‘ button next to the item.
  5. To finalize your purchase, click ‘CHECKOUT’ and follow the instructions to complete your payment.

If you are interested in an item which is not available online, you may contact us via email or chat with “Ema” for further assistance.

You should be receiving an email to confirm your order and tracking number after successful processing of payment.

You can refer HERE for sizing information.

Orders are processed within 3 working days. For orders placed on weekends and Public Holiday, they will be processed beginning the next working day.

Estimated delivery times are provided on the product page of your chosen item. Please note that these are guidelines and you will be updated once the order has been shipped. Due to COVID19 there may be delays in getting your orders delivered to you depending on the situation in your country.

The size list on the product page will specify whether your size is available to purchase or ‘Out of Stock’.

Please be aware that the item in your shopping bag does not guarantee availability of stock until your purchase is completed. If you are interested in an item which is not available to purchase online, you can email or call us, and we will try and locate the product for you.

The item will be marked as out of stock. It will be available once we restock. Please write to us and we will let you know when new stocks arrive.

Currently the services are not available.

After you place your order, you will receive an email confirming we have received your order. Once the details have been verified, your order will be accepted, and the item will then be dispatched. You will receive a further email notification once your order is dispatched.

Our Customer Service team will be in touch with you should there be any need to verify further details.

Unfortunately, once your order has been placed, we are unable to change any of the details as we work towards fulfilling your orders as soon as possible.

Please note that we are unable to add or remove an item to an order.

We can combine two orders together in the same shipment if the orders are made within 4 hours of each other provided the first order has not been shipped. Please write to us and provide the order numbers you wish to combine shipment.

Kindly contact Customer Service for further information.

Yes, we do ship internationally, subject to different postage cost according to the final destination.

We ship globally except for these countries: Afghanistan, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Cote d’ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Jordan, Liberia, Libya, Moldova, Montenegro, Myanmar (Burma), Nigeria, North Korea, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, Syria, Togo, Yemen and Zimbabwe.

We do accept bulk orders. If you wish to be our dealer/reseller, you may contact us at heylo@psrt-merchandise.com

Yes, there will be special discounts if you’re our reseller/dealer.

You shall get a notification via email. But if anything doesn’t seem right, please contact us at heylo@psrt-merchandise.com for further assistance.